According to the recent J.D. Power 2017 Mattress Satisfaction Report, Mattress Customer Satisfaction declined in 2017. From online shopping to new mattress technology, buyers today have more options than ever — but with those options comes increased pressure to make the right choice. Selecting that perfect mattress can get overwhelming.
Mattress Firm wanted to know what was driving the majority of mattress buying complaints. Comfort levels and ineffective pricing were the primary factors behind the decline in consumer satisfaction, according to the report.
At Mattress Firm, your good night’s sleep is our top priority. In fact, all of our in-store experts are trained to help you identify the mattress that is best-suited for your sleep needs.
Mattress Firm wants you to avoid the scams. If you’re getting ready to invest in your rest, here are a few things to do before you dive right in and purchase your new mattress:
- Do your research: Per J.D. Power, there is a clear connection between your level of product knowledge and how satisfied you are with your mattress. This means that reading those online reviews and scrolling through expert tips on Mattress Firm’s Daily Doze is actually helping you make a decision that will leave you snoozing happier in the long run.
- Consult an expert: Not sure where to start? The internet can be daunting – from scams to sales and everywhere in between, it’s hard to sort fact from fiction. That’s why we invite you to visit your nearest Mattress Firm and let our in-store experts do the work. They’re trained to help identify the perfect mattress to suit your lifestyle and budget.
- Try it out: At the end of the day, it’s hard to replace the value in trying out your Mattress in-person. And J.D. Power’s report shows that this advice leads to satisfaction. In fact, satisfaction is higher among customers who purchased from a retailer that had an in-store sample.
Once you’ve gone through these steps, finally purchasing your mattress can feel overwhelming and leave you unsure of whether you’re making the right decision. But have confidence that you’ve taken every step to make the perfect selection for your sleep.
Finally ready to take the plunge? Visit a Mattress Firm location near you and simply rip it off like a band-aid and bring that sweet, new snoozing sanctuary home — you have some sleep to catch up on!
About The Author
The Daily Dozers are the mattress experts behind The Daily Doze, pooling their knowledge to bring you all that you need to know about what’s right under your head (literally). The Daily Dozers are team members who have been embedded in the mattress industry for years, whether that’s at one of our more than 3,000 neighborhood stores, or in our hometown of Houston at BedQuarters. These product experts can answer any question you might have about your bed. From ‘what size mattress do I need for my room?’ to ‘how do I know if I need an adjustable base?’ – there’s no topic too tired for The Daily Dozers. Even better? The Daily Dozers work together with The Savvy Savers to make sure you’re getting the bed you want, at a price you can’t find anywhere else.